Privacy Notice
PRIVACY NOTICE
Thank you for visiting our website, which is operated by slimshopfr.com (the “Company”). We are committed to providing an exciting and secure online shopping experience, as well as a high level of personal service synonymous with the Company. This commitment includes respecting and protecting the privacy of your personal information.
This Privacy Policy describes the types of information we collect from and about you when you visit our website (each, a “Site”). The Sites and all features and functionality contained within them are collectively referred to as the “Services.” This Privacy Policy also explains how the Company may use and share your personal information, as well as your ability to control certain uses of that information.
By using the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy, including the transfer and storage of your personal information in the United States/Canada/Hong Kong, and you agree to the Terms of Use, which are incorporated herein by reference. If you do not agree, please do not access or use the Services.
Q: What information does the Company collect?
A: The Company may collect information from or about you in the following ways:
From Your Interactions With the Company: We collect information about you, your transactions, and your other interactions with us. This may include your use of the Services, making a purchase, signing up for our catalogues, newsletters, or email lists, participating in sweepstakes, contests, or other promotions, participating in a product review, survey, or similar programme, sending a gift or virtual gift card to someone, or otherwise contacting us.
If you make a purchase from us, we may also collect your billing address.
Information You Provide About a Third Party: If you send a communication to another person through the Services, we may collect information such as that person’s name, telephone number, email address, and/or delivery address.
Automatically Through the Site: We, or our service providers, may use cookies, web beacons/pixels, log files, JavaScript, and other technologies to collect certain non-personal information about visitors to our Site, users of our online Services, and interactions with our emails and online advertisements, and to allow the Company to track analytics and certain statistical information.
For example, we may collect information such as browser type, operating system type or mobile device model, web pages viewed, links clicked, IP address, mobile device identifier or other unique identifier, websites visited before arriving at our website, the amount of time you spend viewing or using the Site, the number of times you return, other browsing-path or Site-usage information, and information about emails we send that you open, forward, or click through to our Site.
Collecting this information and linking it with your personal information helps us personalise our website and improve your online shopping experience by remembering your preferences when you visit a particular Site, identifying Site features, promotions, advertisements, and offers that may be of particular interest to you, and retargeting online and mobile advertisements to computers or devices you may use.
From Third-Party Sources: We may acquire information from other sources to update or supplement the information you provide or that we collect automatically, such as information used to validate or update your address or other demographic information, or when you connect with the Company through a third party, including social networks, based on your registration and privacy settings on those third-party sites.
Combination of Information: We may combine information that we receive from or about you, including information you provide to us and information we collect automatically through the Site, as well as information from other computers or devices you use, with information that we collect or receive about you from other online and offline sources or other third-party sources.
Third-Party Analytics and Advertising: We may also use third-party advertising, analytics, and tracking tools to better understand who uses the Site, how people use the Site, how we can improve the effectiveness of the Services and related content, and to help us or those third parties deliver more targeted advertising to you online.
These third parties may use technologies such as cookies, web beacons, pixel tags, log files, Flash cookies, or other technologies to collect and store non-personal information. They may also combine information collected through your interaction with the Site with information collected from other sources. We do not have access to or control over these third parties’ use of cookies or other tracking technologies.
Q: What are my tracking options?
A: Certain parts of the Site require cookies. By registering for and using the Services, you consent to the use of cookies. If you do not accept the use of cookies, you may not be able to use the Services.
The following describes the four categories of cookies and examples of how we use them to provide the Services:
Strictly Necessary Cookies — These cookies are essential to allow you to navigate and use the features of a website, and without them the Services cannot be provided. We use these cookies, among other things, to recognise and maintain your logged-in status throughout your visit and to manage your shopping cart.
Performance Cookies — These cookies collect information about how visitors use the Services, such as which pages they visit and whether they receive error messages. This information does not identify you individually and is used in aggregate to improve our Services.
Functionality Cookies — These cookies allow us to remember certain choices you make about how you prefer to use the Services and provide a more personalised experience, such as your delivery country and currency preferences.
Targeting Cookies — These cookies are used to provide online advertisements that are relevant to you and your interests and to measure the effectiveness of advertising campaigns. They may be placed on the Services by us or by our advertising partners with our permission. For more information about targeting cookies and your ability to control their use, please see the Internet Advertising section below.
Our systems may not respond to “Do Not Track” requests or headers from some or all browsers. We may use cookies or other technologies to provide more relevant advertising and to link data collected across other computers or devices you may use.
To understand the choices available to you regarding receiving more relevant advertising or managing your settings, please review the information below:
To learn more about managing your privacy and storage settings and opting out of cookies from third-party advertisers, you may visit the Network Advertising Initiative opt-out page at:
http://www.networkadvertising.org/managing/opt_out.asp
and:
and follow the opt-out instructions.
To learn how to specifically opt out of Criteo advertising services, please review Criteo’s Privacy Policy at:
www.criteo.com/us/privacy-policy
If you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on, available at:
https://tools.google.com/dlpage/gaoptout/
In addition, information about cookies, including how to refuse them, is available at:
On your mobile device, you may also adjust your privacy and advertising settings to control whether you receive more relevant advertising.
We or our service providers may also use Flash cookies, also known as locally stored objects, or other similar technologies.
A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be built into your computer or downloaded or installed by you.
We use these technologies to personalise and improve your online experience, facilitate processes, and customise and remember your settings.
Flash cookies may help visitors to our website, for example, set volume preferences associated with a video experience, play games, and respond to surveys. They help us improve our websites by measuring the areas that are of greatest interest to customers. They may also be recognised by other websites or by our business partners.
Flash cookies differ from browser cookies, and the cookie-management tools provided by your browser may not remove Flash cookies.
To learn how to manage privacy and storage settings for Flash cookies, please visit:
http://www.slimshopfr.com/support/documentation/en/
flashplayer/help/settings_manager.html
If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and Services that make your online experience more efficient and enjoyable.
Q: How does the Company use the information it collects?
A: The Company may use the information it collects from and about you for any of the following purposes:
To validate, confirm, verify, fulfil, deliver, install, and track your order, including processing payment-card transactions, arranging shipping, managing returns and refunds, maintaining records of your purchases, and contacting you about your orders, including by telephone, or to provide after-sales service for products purchased from us.
To improve your online shopping experience, including recognising you and welcoming you to the Site.
To send you catalogues, information, newsletters, promotional materials, and other offers from the Company or on behalf of our partners and affiliates.
To provide personalised Site content, targeted offers, promotions, and advertising on the Site, through third-party websites or applications, or by email or text message, offered by the Company or other marketing partners and which may be of interest to you.
To improve our Sites, products/services, customer service, and customers’ shopping experience.
To use your data in aggregated and non-specific form for analytical and demographic purposes.
To protect the security or integrity of the Site and our business, including protecting against and preventing fraud, unauthorised transactions, claims, and other liabilities, and managing risk exposure, including identifying potential hackers and other unauthorised users.
To contact you when necessary or requested, including responding to your questions and comments and providing customer support.
As otherwise described to you at the time your information is collected.
Q: What information does the Company share with others?
A: The Company may share personal information collected from and about you in the following ways:
Company Affiliates: We may share collected information among the Company’s affiliated companies and any future additions to the Company’s family of affiliated companies.
Co-Marketing Partners: Certain portions of the Services may be provided to you in association with third parties, such as companies providing products and services, rewards programmes, joint sales programmes, sweepstakes, promotional campaigns, and other jointly sponsored events.
These Services will identify the third party involved. If you choose to register for products and/or services provided through the Services, you may provide your information to both the Company and that third party, or the Company may share your information directly with that third party so that it may offer its products and our products and services directly to you.
Other Third Parties: The Company may share your information with selected partners, affiliates, and other third parties that we believe may have offers that may be of interest to you.
Legal Disclosures; Security: The Company may transfer and/or disclose information it receives from and about you in order to comply with a legal obligation, provide information to governmental authorities in accordance with applicable law, or when we believe in good faith that disclosure is required by law.
We also reserve the right to share information with law enforcement authorities and other companies for fraud protection and credit-risk reduction purposes, to detect technical or security breaches, to enforce our Terms of Use or other applicable policies, or to protect the rights, property, safety, or security of third parties, users of the Services, the Company, or the public.
Sale of Business: In the ordinary course of business, we may sell or purchase assets. If another entity acquires all or part of the Company or its family of affiliated companies, information we have collected about you may be transferred to that entity.
In addition, if bankruptcy or reorganisation proceedings are initiated by or against the Company or its family of affiliated companies, such information may be considered an asset of the Company and may be sold or transferred to third parties.
In the event of a sale or transfer, we will use reasonable efforts to require the transferee to use personally identifiable information provided through this website in a manner consistent with this Privacy Policy.
Service Providers: We use third-party service providers to perform certain services on our behalf where access to information is necessary for them to perform their duties.
Aggregated or Anonymous Non-Personal Information: We may also share or sell aggregated or anonymous, non-identifiable information to our affiliates, agents, service providers, business partners, or other third parties for marketing, analytical, or other lawful purposes.
This type of aggregated, non-identifiable information cannot be used to personally identify you.
Text Marketing and Notifications (if applicable): By entering your telephone number at checkout and completing a purchase, subscribing through our subscription form, or using a keyword, you agree that we may send you SMS notifications, including notifications relating to your order and abandoned-cart reminders, as well as SMS marketing offers.
Text marketing messages will not exceed X messages per month.
You may unsubscribe from future text messages by clicking the unsubscribe link.
Sending text messages or using automated messaging requires that telephone numbers or recipient names be entered into our importer. We will store and use this data to provide analytics and campaign results, including message delivery status, sending status, and, in some cases, whether a purchase resulted in a sale.
If you choose to use our link-shortening service in text messages, we will collect information regarding whether the link was clicked and use that information to display results in your analytics.
Any other third-party services that you choose to use outside the scope of slimshopfr.com, such as third-party link shorteners, GA tracking, etc., will be governed by their own third-party policies, which you will need to accept.
When SMS messages are sent, we transmit data to our SMS provider to ensure delivery. Information is shared with our provider only when a marketing campaign is initiated.
If recipients no longer wish to receive messages, they should reply STOP to the message or contact us at the email address below so that we can successfully unsubscribe them.
Q: How can I review, update, or delete my information?
A: If you have made a purchase, you may contact our customer service team at the email address listed in the “Contact Us” section below to access or update your information.
You may also exercise your rights, subject to applicable laws, to request that we delete your personal data or restrict access to it.
We may need to retain certain data for purposes permitted by law, which will be explained to you where applicable.
Q: What choices do I have regarding communications from the Company?
A: If you make a purchase, you may automatically receive promotional emails and direct mail from the Company.
We provide customers with the opportunity to opt out of having their information used for purposes not directly related to placing, processing, fulfilling, or delivering a product order.
If you prefer not to receive information or materials that may be of interest to you, we provide the following options:
Electronic Promotional Offers: At any time, you may opt out of receiving promotional emails from the sender by clicking the “unsubscribe” link in the promotional emails you receive.
In addition, if you have an online account, you may modify your email preferences by logging in to the “Your Account” section of the website.
Direct-Mail Promotional Offers: If you wish to be removed from our Company catalogue mailing list, please contact a customer service representative by email to stop receiving printed catalogues.
Other Contact: In all cases, you may email us at the address provided in the “Contact Us” section below.
Q: What are California privacy rights?
A: If you are a California resident, you may request information regarding the disclosure of personal information to third parties or affiliated companies for direct marketing purposes.
To make such a request, please submit a written request to the email address below specifying that you would like a copy of the Company’s “California Privacy Rights” notice:
Please include “Attn: California Privacy” in the subject line.
We are not responsible for requests that are not properly labelled, properly sent, or that do not contain complete information.
Please allow up to 30 days for your request to be processed.
You may submit such a request once per year.
Unaffiliated third parties are independent of the Company. If you wish to receive information about your choices regarding disclosures by these third parties or to stop communications from them, you must contact those unaffiliated third parties directly.
Q: What about children’s privacy?
A: Protecting children’s privacy is important to us, and the Site is not intended for children under the age of thirteen.
We do not direct the Site to such children and do not knowingly collect personal information from them.
If you are under 18 years of age, you are not authorised to use the Services.
If the Company learns that a child under the age of thirteen has provided personally identifiable information through the Site, the Company will make reasonable efforts to remove that information from its records.
Parents should be aware that parental-control tools are available online that may be used to prevent children from submitting information online without parental permission or accessing material that may be harmful to minors.
Q: What about security?
A: We have implemented certain physical, administrative, and technical measures to protect the information we collect from our customers and Site visitors.
Although we make every effort to protect the integrity and security of our network and systems, we cannot guarantee the effectiveness of our security measures.
When you enter sensitive information, such as credit-card information, into our forms, we encrypt the transmission of that information using Secure Socket Layer (SSL) technology.
Q: What about other websites?
A: Our website may include links to third-party websites that are not affiliated with the Company.
These websites may send their own cookies to visitors, collect data, or request information from you.
The privacy policies of these other websites may differ significantly from ours.
We are not responsible for the privacy practices of these other websites and cannot guarantee the security of personal information that you provide to those third-party websites or that they collect.
Q: Where and for how long is my data stored?
A: Your personal information may be stored and processed on servers located in the United States/Canada/Hong Kong and is subject to the laws of the United States/Canada/Hong Kong.
The servers and databases on which information may be stored may be located outside the country from which you accessed this website and in a country where data-protection and other laws may differ from those in your country of residence.
Your personal information may be disclosed in response to investigations or requests from government authorities or in response to legal proceedings in the countries in which we operate.
You consent to any cross-border transfer of your personal information.
Personal information that we collect, access, or process will be retained only for as long as necessary to fulfil the purposes for which it was collected, as necessary for our legitimate business purposes, or as required or permitted by law.
Personal information that is no longer required to fulfil the identified purposes will be destroyed, erased, anonymised, or de-identified.
Q: What if I live outside the country?
A: Our digital operations are conducted, in whole or in part, in the United States, Canada, and Hong Kong.
Regardless of where you live, you agree that your personal data may be transferred to, processed in, and stored in the United States/Canada/Hong Kong, and you authorise the Company to use and collect your personal data in accordance with this Privacy Policy.
Q: How does the Company communicate changes to this Policy?
A: Any changes to our Privacy Policy will be posted here so that you will always know what information we collect, how we may use that information, and whether we may disclose it to anyone.
By continuing to use the Site after changes to these terms are posted, you agree to those changes.
Q: Who should I contact if I have additional questions or concerns about this Policy? How do I file a complaint?
A: We encourage you to contact us if you have questions or concerns about our privacy practices.
Please feel free to contact Spriteliving Limited Customer Service by email at:
For unsubscribe requests, contact:
For privacy-related questions, contact:
We are transparent about how we collect and use personal information and welcome your questions and concerns.
If you have concerns or complaints regarding how we handle your personal information, please contact us at:
If you believe that we have not adequately addressed your concerns, or if you otherwise choose to do so, you have the right to file a complaint with a supervisory authority in the country where you reside and/or in the United States.
You may contact the U.S. Federal Trade Commission regarding your concerns.
For more information, please visit:
https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc