Return policy

Cancellation

We accept order cancellations prior to product shipment or production. If the order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.

Returns (if applicable)

We accept product returns. Customers have the right to request a return within 14 days of receiving the product. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will be charged shipping costs (including returns) no more than once; consumers will not be charged any restocking fees for returning a product.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email notification. We will also inform you whether your refund has been approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain timeframe.

Late or missing refunds (if applicable)

If you have not yet received a refund, first check your bank account. Then, contact your credit card company, as there may be a delay before your refund is officially posted. Next, contact your bank. There is often a processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at service@slimshopfr.com.

Please contact our customer service team at service@slimshopfr.com to obtain the return address. If the return is initiated by the consumer, the consumer is responsible for the shipping costs. The specific costs will depend on the shipping carrier you choose.

If the goods received are damaged or incorrect due to an error on our part, the consumer is not required to cover the shipping costs.

Return address:
3/F, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.