FAQ

How do I place an order?

To place an order, add the products you would like to purchase to your shopping cart. You can then complete the checkout process directly on our website or through PayPal.

If you would like to continue with checkout on our website, click the green “Checkout” button on the right-hand side of the screen. If you prefer to use PayPal, click the PayPal button.

You will then be redirected to our customer information page, where you will need to enter your email address, name, and address.

If you have a valid discount code, you can enter it in the “Discount” field on the right-hand side of the screen. Be sure to click the “Apply” button so that your discount is calculated and applied to your order.

Click “Continue to Shipping” to proceed.

Please make sure you enter the correct shipping address if it is different from your billing address.

Once all the information is complete, click “Continue to Payment.”

You will then need to enter your payment details. Where applicable, you will have the option to indicate that your shipping and billing information are the same.

Once the form has been completed, click the “Place Order” button.

You will then be redirected to a page displaying your order summary and on-screen confirmation. You will also receive a second confirmation by email.

If you experience any problems during the checkout process, please feel free to contact our customer service team at service@slimshopfr.com.

What should I do if items are missing or incorrect when I receive my order?

If an item is missing or incorrect, please contact us at service@slimshopfr.com.

Please provide your transaction reference number (order number) and send us supporting photos. The image file size should be less than 1 MB.

We will be happy to resend the correct items to you free of charge, and we will not ask you to return any incorrectly shipped items. You may consider them a gift from us.

How do I know if my order has been successfully processed?

You will receive a confirmation email containing your order number and the details of your purchase.

What if I want to change the items I ordered?

You may modify your order before 11:00 PM Pacific Time (GMT-7) on the day your order was placed.

Please contact us at service@slimshopfr.com to request a change.

How do I add products to my shopping cart?

Go to the product page for the item you are interested in and select your preferred options.

When you click the “Add to Cart” button, you will be redirected to your “Cart” page.

Enter the number of items you would like to order in the “Quantity” field next to the product image.